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We have divided the FAQ into four areas, please see the blue titles below:-


1: These are common general questions along with the answers.

Do you have ? / send me a catalogue. 
Sorry, we do not have a printed catalogue, everything about us is on the web site.

Do you deliver outside the UK.
Yes, we can download to you as required or, if the system is too large, contact us for a CD-ROM

Do you sell ....? / Where can I buy ? 
We design and sell spreadsheets for business and personal use. Please contact us to discuss your specific requirements.

How do I maintain the products / what is the best way to achieve best results ........?
There are two main ways you can maintain you spreadsheets; you can always do a 'save-as' and then modify them as you feel necessary, or you can contact us and explain your needs and we can do the modifications for you.

Can you do reciprocal links?
We do not exchange reciprocal links because we (currently) feel the effort and managerial time needed detracts from our core business activities.


2: Questions about the goods we sell.

Please tell me more about this product. 
All the information available for each item is on the web site but please phone for details.

Can I print your pictures on my printer? 
Yes. Just select a picture, right click on it and select Print.

Do you have trade/discount prices?
All of our prices are structured for the individual. However, should you wish to purchase maintenance on any of our products please contacts us.


3: Questions about how we trade or operate.

Can I open an account ?
Sorry, no. We do not have to staff to operate at this level

I cannot get through to you by telephone.
Messages that are left on the answer phone are only picked up a couple of times a day.

You haven't answered my e-mail, when can I expect an answer?
Some questions do need longer to answer - we do not work 24/7 . But - some emails do get lost! So try again if you do not hear back in a few days.


4: Questions about your order & delivery.

I have just placed an order, when will it arrive?
Delivery times all depend upon the item ordered and the complexity of the system and quality of the data. The timescale discussed on order acceptance will, barring accidents etc, be adhered to.

Can I pay you extra for a 24 hour guaranteed delivery ?
Sorry No, this is not possible at the moment.

Can I e-mail sone trial data to you?
Yes, please just follow the instructions and send the data to us. If you have any questions please call.

Note: direct payments by PayPal are possible

5: Do you have other sample spreadsheets?

Yes we do. There are many spreadsheet templates available please visit www.excelinbusiness.co.ukhere


Thanks, from all here at the:-

Skills PawPrint Team

NB: Information correct at time of going to Press.


Andrew Ainger
SKILLS PAWPRINT
Tel: 01582 469 973


 
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